Pursuant to Section 5 (1) Telemedia Act Legal information
Service provider within the meaning of Section 5 (1) Telemedia Act
for the website at www.lund-languages.com:
LUND Languages Übersetzungsbüro
LUND Verl.ges. mbH
Management: Holger Müller
Commercial Register Cologne District Court, HRB 54496
VAT ID No.: DE814261090
Design and realisation
Michael Henning, Dipl.-Des.
All information published on www.lund-languages.com is carefully checked for accuracy by authors and experts. Nevertheless, changes in technology and research provide new insights. Liability for content that can be accessed at www.lund-languages.com is excluded. The same applies to the contents of third parties which are merely linked to. LUND Verlagsgesellschaft mbH does not adopt the respective content as its own.
All contributions and illustrations on www.lund-languages.com are protected by copyright. Upon acceptance of a contribution, the right of publication as well as the rights to translate and grant reprint rights, to electronic storage and online services, forwarding by e-mail, to produce offprints and photocopies are transferred to the publisher. Any use outside the limits set by copyright law is not permitted without the publisher’s consent. Copyright by LUND Verlagsgesellschaft mbH, Cologne/Germany.
LUND Verlagsgesellschaft obtained the photographs on www.lund-languages.com from: Daniel Sessler – Unsplash.com (VW Beetle in front of house), Lumn – Pexels.com (Racing bike), Pixabay – Pexels.com (Apple), Trace Hudson – Pexels.com (Serpentines through forest), Chris Barbalis – Unsplash.com (Plant in front of window), JESHOOTS.com – Pexels.com (Traffic light), mlor – photocase.de (Lighthouse in storm), Raphael Amesoeder – photocase.de (Bridge Lake Sylvenstein), loes.kieboom – photocase.de (Huge Pineapple on turquoise wall with sunlight), David.Sch – photocase.de (Cyclist egoperspective).
The use of common names and product names on www.lund-languages.com does not justify the assumption that such names may be used by anyone. They are often legally protected, registered trademarks, even if they are not marked as such.
LUND Verlagsgesellschaft mbH accepts no liability or responsibility for the content of websites linked to this website.
We place great importance on data protection. The collection and processing of your personal data is carried out in compliance with the applicable data protection regulations, in particular the General Data Protection Regulation (GDPR). We collect and process your personal data in order to offer you our Website. This Policy describes how and for what purpose your data are collected and used and what choices you have in relation to personal data.
The controller responsible for the collection, processing and use of your personal data within the meaning of Art. 4 (7) GDPR is:
LUND Verlagsgesellschaft mbH, Sachsenring 32, 50677 Cologne (Germany)
Holger Müller, Managing Director
2. General use of the Website
The hosting services we use are for the provision of the following services: Infrastructure and platform services, computing capacity, storage space and database services, security services and technical maintenance services that we use for the purpose of operating the Website.
In this context, we, or our hosting provider, process inventory data, contact data, content data, contract data, usage data, meta data and communication data of clients, interested parties and visitors of this online offer on the basis of our legitimate interests in an efficient and secure provision of this online offer pursuant to Art. 6 (1) s. 1 lit. f) GDPR in conjunction with Art. 28 GDPR.
2.2 Access data
We collect information about you when you use this Website. We automatically collect information about your usage patterns and interaction with us and record data about your computer or mobile device. We collect, store and use data about every access to our online offer (so-called server log files). Access data includes:
- Name and URL of the retrieved file
- Date and time of retrieval
- Transmitted data volume
- Message about successful retrieval (HTTP response code)
- Browser type and version
- Operating system
- Referrer URL (i.e. the previously visited page)
- Websites accessed by the user’s system through our Website
- Internet service provider of the user
- IP address and the requesting provider
We use this log data without assigning it to you personally or profiling in any other way for statistical evaluations for the purpose of the operation, security and optimisation of our online offer, but also to anonymously record the number of visitors to our Website (traffic) and the extent and type of use of our Website and services, as well as for accounting purposes in order to measure the number of clicks received from cooperation partners. This information allows us to provide personalised and location-based content and to analyse traffic, troubleshoot and improve our services.
This is also our legitimate interest according to Art. 6 (1) s. 1 lit. f) GDPR.
We reserve the right to check the log data retrospectively if there is a justified suspicion of unlawful use on the basis of concrete indications. We store IP addresses in the log files for a limited period of time if this is necessary for security purposes or for the provision of a service or the billing of a service, e.g. if you use one of our offers. After cancelling the order process or after receipt of payment, we delete the IP address if it is no longer required for security purposes. We also store IP addresses if we have a concrete suspicion of a criminal offence in connection with the use of our Website. We also store the date of your last visit as part of your account (e.g. when registering, logging in, clicking links etc.).
We use so-called session cookies to optimise our online offer. A session cookie is a small text file that is sent by the respective servers when you visit a website and is temporarily stored on your hard drive. This file as such contains a so-called session ID, which allows various requests from your browser to be assigned to the joint session. This enables your computer to be recognised when you return to our Website. These cookies are deleted after you close your browser. They are used, for example, to enable you to use the shopping cart function across several pages.
To a small extent, we also use persistent cookies (also small text files that are stored on your terminal device), which remain on your terminal device and enable us to recognise your browser on your next visit. These cookies are stored on your hard drive and delete themselves after the specified time. Their lifespan is 1 month to 10 years. This enables us to present our offer to you in a more user-friendly, effective and secure manner and, for example, to display information on the site that is specifically tailored to your interests.
The following data and information are stored in the cookies:
- Log-in information
- Language settings
- Search terms entered
- Information about the number of visits to our
- Website and the use of individual functions of our internet presence
When the cookie is activated, it is assigned an identification number and your personal data are not assigned to this identification number. Your name, IP address or similar data that would enable the cookie to be assigned to you are not placed in the cookie. Based on the cookie technology, we only receive pseudonymised information, for example which pages of our shop were visited, which products were viewed, etc.
You can set your browser so that you are informed in advance about the setting of cookies and can decide on a case-by-case basis whether you want to exclude the acceptance of cookies for certain cases or in general, or prevent the setting of cookies completely. This may limit the functionality of the Website.
2.4 E-mail contact
If you contact us (e.g. by enquiry form, contact form or e-mail), we store your details for the purpose of processing the enquiry and in the event that follow-up questions arise.
This is also our legitimate interest according to Art. 6 (1) s. 1 lit. f) GDPR.
We only store and use other personal data if you consent to this or if this is legally permissible without special consent.
2.5 Google Analytics
We use Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google has submitted to the Privacy Shield Agreement concluded between the European Union and the USA and has certified itself. By doing so, Google commits to comply with the standards and regulations of European data protection law. You can find more information in the entry linked below: https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active.
Google Analytics uses so-called “cookies”, text files that are stored on your computer and enable analysis of your use of the Website. The information generated by the cookie about use of this Website by the page visitor is usually transferred to a Google server in the USA and stored there.
This is also our legitimate interest according to Art. 6 (1) s. 1 lit. f) GDPR.
In case of activation of the IP anonymisation on this Website, your IP address will be truncated within Member States of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and truncated there. IP anonymisation is active on this Website. On our request, Google will use this information to assess your use of the Website, to compile reports on website activities and to provide us with further services related to the use of the Website and the internet.
The IP address transmitted by your browser as part of Google Analytics is not connected with any other Google data. You can avoid storage of the cookies by adjusting your browser software accordingly; we do however point out that in this case you may not be able to use all the functions of this Website to their full extent.
Further, you can avoid transfer of the data created by the cookie and referring to your use of the Website (incl. your IP address) to Google as well as the processing of this data by Google if you download and install the browser plugin available at the following link: http://tools.google.com/dlpage/gaoptout?hl=de.
As an alternative to the browser plugin or within browsers on mobile devices, you can click on the following link to set an opt-out cookie that will prevent Google Analytics from collecting data within this website in the future (this opt-out cookie only works in this browser and only for this domain. If you delete the cookies in your browser, you must click this link again): Disable Google Analytics
2.6 Storage period
Unless specifically stated, we only store personal data for as long as is necessary to fulfil the purposes pursued.
3. Your rights as a data subject
You have various rights regarding your personal data under the applicable laws. If you wish to exercise these rights, please send your request by e-mail or by post, clearly identifying yourself, to the address stated in section 1.
Below you will find an overview of your rights.
3.1 Right to confirmation and information
You have the right to obtain confirmation from us at any time as to whether personal data relating to you are being processed. If this is the case, you have the right to request information from us free of charge about the personal data stored about you, together with a copy of these data. Furthermore, there is a right to the following information:
- the purposes of processing;
the categories of personal data that are processed;
the recipients or categories of recipients to whom the personal data have been or will be disclosed, in particular in the case of recipients in third countries or international organisations;
- if possible, the planned duration for which the personal data will be stored or, if this is not possible, the criteria for determining this duration;
- the existence of a right to rectify or erase personal data concerning you, a right to have the processing limited by the controller or a right to object to such processing;
- the existence of a right to lodge a complaint with a supervisory authority;
- if the personal data are not collected from you, all available information about the origin of the data;
- the existence of automated decision-making, including profiling, in accordance with Art. 22 (1) and (4) GDPR and, at least in these cases, meaningful information on the logic involved and the scope and intended effects of such processing on you.
If personal data are transferred to a third country or to an international organisation, you have the right to be informed about the appropriate safeguards pursuant to Art. 46 GDPR in connection with the transfer.
3.2 Right to rectification
You have the right to request that we rectify any inaccurate personal data relating to you without delay. Taking into account the purposes of the processing, you have the right to request the completion of incomplete personal data, including by means of a supplementary declaration.
3.3 Right to erasure (“right to be forgotten”)
Pursuant to Art. 17 (1) GDPR, you have the right to request that we erase personal data relating to you without undue delay and we are obliged to delete personal data without undue delay if one of the following reasons applies:
- The personal data are no longer necessary for the purposes for which they were collected or otherwise processed.
- You revoke your consent on which the processing was based pursuant to Art. 6 (1) s. 1 lit. a) or Art. 9 (2) lit. a) GDPR and there is no other legal basis for the processing.
- You object to the processing pursuant to Art. 21 (1) GDPR and there are no overriding legitimate reasons for the processing, or you object to the processing pursuant to Art. 21 (2) GDPR.
- The personal data were processed unlawfully.
- The erasure of personal data is necessary to comply with a legal obligation under Union or national law to which the controller is subject.
- The personal data were collected in relation to information society services offered in accordance with Art. 8 (1) GDPR.
If we made the personal data public and are obliged to erase them in accordance with Art. 17 (1) GDPR, we must take appropriate measures, including technical measures, taking into account the available technology and the implementation costs, to inform processors who process the personal data that you, as a data subject, have requested them to erase all links to these personal data or copies or replications of these personal data.
3.4 Right to restriction of processing
You have the right to request us to restrict processing if one of the following conditions is met:
- the accuracy of the personal data is contested by you, for a period of time that enables us to verify the accuracy of the personal data,
- the processing is unlawful and you object to the erasure of the personal data and have requested instead the restriction of the use of the personal data;
- we no longer require the personal data for the purposes of the processing, but you require it for the purpose of asserting, exercising or defending legal claims, or
- you have lodged an objection to the processing pursuant to Art. 21 (1) GDPR, whilst it has not yet been established whether the legitimate reasons of our company outweigh your reasons.
3.5 Right to data portability
You have the right to receive the personal data concerning you that you have provided to us in a structured, commonly used and machine-readable format, and you have the right to transfer this data to another controller without hindrance from us, provided that
- the processing is based on consent pursuant to Art. 6 (1) s. 1 lit. a) GDPR or Art. 9 (2) lit. a) GDPR or on a contract pursuant to Art. 6 (1) s. 1 lit. b) GDPR and
- the processing is carried out by means of automated methods.
When exercising your right to data portability in accordance with paragraph 1, you have the right to arrange for the personal data to be transferred directly from us to another controller, where this is technically feasible.
3.6 Right of objection
You have the right to object at any time, for reasons arising from your particular situation, to the processing of personal data concerning you which is carried out on the basis of Art. 6 (1) s. 1 lit. e) or f) GDPR; this also applies to profiling based on these provisions. We no longer process the personal data, unless we can demonstrate compelling and legitimate reasons for processing that outweigh your interests, rights and freedoms, or if the processing is for the purpose of asserting, exercising or defending legal claims.
Where the personal data are processed by us for the purpose of direct marketing, you have the right to object at any time to the processing of personal data concerning you for the purpose of such marketing, including profiling, insofar as it relates to such direct marketing.
You have the right to object, on grounds relating to your particular situation, to the processing of personal data concerning you which is carried out for scientific or historical research purposes or for statistical purposes pursuant to Art. 89 (1) GDPR, unless the processing is necessary for the performance of a task carried out in the public interest.
3.7 Automated decision-making including profiling
You have the right not to be subject to a decision based solely on automated processing, including profiling, that has a legal effect on you or significantly affects you in a similar manner.
Automated decision-making based on the personal data collected does not take place.
3.8 Right to revoke consent under data protection law
You have the right to revoke consent to the processing of personal data at any time.
3.9 Right to lodge a complaint with a supervisory authority
You have the right to lodge a complaint with a supervisory authority, in particular in the Member State in which you are resident, in which you work or in which the alleged infringement occurred, if you believe that the processing of personal data concerning you is unlawful.
4. Data security
We make every effort to ensure the security of your data within the framework of the applicable data protection laws and technical possibilities.
Your personal data are transmitted encrypted with us. This applies to your orders and also to the client login. We use the SSL (Secure Socket Layer) coding system, but we would like to point out that online data transmission (e.g. when communicating by e-mail) can have security vulnerabilities. It is not possible to protect the data completely against third party access.
To secure your data, we maintain technical and organisational security measures in accordance with Art. 32 GDPR, which we continually adapt to the state of the art.
We also do not guarantee that our offer will be available at certain times; disruptions, interruptions or failures cannot be ruled out. The servers we use are carefully backed up on a regular basis.
5. Passing on of data to third parties
In principle, we only use your personal data within our company.
If and insofar as we involve third parties in the performance of contracts (such as logistics service providers), they will only receive personal data to the extent necessary for the corresponding service.
In the event that we outsource certain parts of data processing (“commissioned data processing”), we contractually commit commissioned processors to use personal data only in accordance with the requirements of data protection laws and to ensure the protection of the rights of the data subject.
6. Data protection officer
If you still have questions or concerns about data protection, please contact our data protection officer:
Holger Müller, Managing Director